Last updated: March 2026
PPI Property & Pest Inspections Pty Ltd (ABN 67 677 689 931), trading as PinPoint Building & Pest Inspections (“we”, “us”, “our”), is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, booking forms, or engage our inspection services.
1. Information We Collect
We may collect the following personal information:
- Identity information: Full name
- Contact information: Phone number, email address
- Property information: Property address, suburb, number of bedrooms, property type
- Service information: Inspection type requested, preferred dates, tier selection, quoted price
- Agent information: Real estate agent name, phone number, and agency (if provided)
- Technical information: IP address, browser type, pages visited, referral source (including UTM parameters and Google Ads click identifiers)
- Communication records: SMS messages, emails, phone call logs, and chatbot/widget interactions
2. How We Collect Information
We collect personal information through:
- Our website booking form at /pricing/
- Our website quote widget (PinPoint Quote Engine)
- Phone calls and SMS messages to our business numbers
- Email correspondence
- Third-party referrals (e.g. real estate agents, with your knowledge)
- Google Ads and analytics tracking (anonymised)
3. Purpose of Collection
We collect your personal information to:
- Arrange and confirm your inspection booking
- Coordinate property access with real estate agents
- Provide you with inspection reports
- Send appointment reminders and service updates via SMS and email
- Request feedback and Google reviews after service delivery
- Respond to enquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
4. Customer Relationship Management (CRM) System
We use GoHighLevel as our customer relationship management platform. When you submit a form on our website, call us, or interact with our booking system, your personal information is stored in our CRM account.
Cross-border data transfer: GoHighLevel's servers are located in the United States. By providing your personal information through our website or communications, you consent to your data being transferred to and stored on servers in the United States. GoHighLevel maintains industry-standard security measures including encryption in transit and at rest.
5. SMS and Email Communications
By submitting a booking request or enquiry, you consent to receiving:
- Transactional messages: Booking confirmations, appointment reminders, and report delivery notifications
- Service messages: Follow-up communications relating to your inspection
- Review requests: A request to leave a Google review after your inspection is completed
All SMS messages include our business identification (“PinPoint” or “PinPoint Inspections”) and a functional opt-out mechanism in compliance with the Spam Act 2003 (Cth).
To opt out: Reply STOP to any SMS message, or email us at bookings@ppiproperty.com.au. We will cease marketing communications within 5 business days. Transactional messages directly related to a confirmed booking may still be sent.
6. Disclosure of Information
We may disclose your personal information to:
- Our team members: Inspectors and administration staff who need access to arrange and complete your inspection
- CRM provider (GoHighLevel): For data storage, SMS delivery, and workflow automation (US-based servers)
- SMS and phone providers: LC Phone (via GoHighLevel) for SMS delivery and call routing
- Google: Analytics data (anonymised) and advertising attribution
- Real estate agents: Only where you have provided their details for property access coordination, and only the information necessary to arrange access
- Government authorities: If required by law
- Our insurers: In the event of a claim
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
- Encrypted data transmission (HTTPS/TLS) on our website
- Access controls on our CRM system (role-based permissions)
- Secure payment processing through PCI-compliant providers (we do not store credit card details)
- Regular review of data access and security practices
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Call Recording
Phone calls to our business numbers may be recorded for quality assurance and training purposes. In compliance with the Surveillance Devices Act 1998 (WA), an announcement is played at the beginning of recorded calls to notify all parties that the call is being recorded. You may request that recording be turned off for your call.
9. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and form inputs
- Analyse website traffic and performance (Google Analytics)
- Track advertising effectiveness (Google Ads conversion tracking)
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate, incomplete, or out-of-date information
- Opt out: Withdraw consent for marketing communications at any time
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Complaint: Lodge a complaint if you believe we have breached the APPs
To exercise any of these rights, contact us using the details in Section 13 below. We will respond to access and correction requests within 30 days.
11. Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Inspection reports and associated records are retained for a minimum of 7 years in accordance with Australian tax and professional liability requirements. You may request earlier deletion of marketing-related data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, contact us:
- Phone: 0481 575 747
- Email: bookings@ppiproperty.com.au
- Business: PPI Property & Pest Inspections Pty Ltd (ABN 67 677 689 931)
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
